Terms of Service

You may use Englio if you are 18 or older and able to enter into a binding contract under Indian law. If you are under 18, you may use Englio only with the consent and supervision of a parent or lawful guardian, who accepts these terms on your behalf and is responsible for any purchase made on your account.

• You sign in with a mobile number you control, verified by a one-time password (OTP) sent by SMS. Keep access to that number secure and never share an OTP; activity on your account is treated as yours.
• Give accurate information and keep it up to date. One account is for one person; do not share it or sell access to it.
• If you think someone else has used your account, sign out of all devices from Settings and tell us at support@englio.in.
• You can stop using Englio at any time and delete your account from Settings, as described in the privacy policy.

Use Englio for your own learning and practice. You must not:

• impersonate another person, or use the service to deceive, defraud or gain an unfair advantage over others;
• abuse, harass or threaten the AI tutors or our staff, or use the service to produce or elicit unlawful, hateful or sexually explicit content;
• try to extract our lesson content, prompts, rubrics or models by scraping, automated querying or reverse engineering;
• interfere with the service, probe it for vulnerabilities without permission, or get around usage limits, fair-use limits or payment; or
• resell or redistribute the service without a written agreement with us.

The tutors, interviewers and panel members on Englio are AI systems, not real teachers, recruiters or examiners. Conversations, questions and interview formats are generated by AI and modelled on common patterns; they can differ from any particular real class, interview or situation.

Scores, reports and suggestions are practice guidance generated by AI. They can be incomplete or wrong, and they are not a measure of your true ability and not a prediction or guarantee of fluency, exam results, a job offer, admission or any other outcome. Use your own judgement and, where it matters, a qualified teacher or official sources.

• Lessons, tutor sessions and interview practice run on voice minutes — time spent in a live voice conversation. The free Starter plan and the paid options — the Plus subscription, voice-minute top-ups and interview passes — are described on the pricing page. Prices are in Indian rupees and are the final amount you pay. Englio is not registered under GST, so no GST is charged.
• Payments are processed by our payment gateway. A purchase is confirmed only when the gateway confirms the payment; access is then delivered online as set out in the service delivery policy.
• Plus does not renew automatically and we never debit you without a fresh payment from you. Billing cycles, renewals, minute validity and price changes are explained in the subscription and billing policy.
• Refunds follow the refund and cancellation policy, including our 14-day guarantee. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019.

Englio, its software, lesson content, conversation designs, rubrics, courses, AI personas, design and brand belong to us or our licensors. We give you a personal, non-exclusive, non-transferable licence to use them for your own learning while you have an account.

Your spoken answers, the transcripts made from them and your profile details remain yours. You give us a limited, non-exclusive licence to record, store, process and transmit them — including to the service providers listed in our privacy policy, such as our speech and AI providers — only as needed to run your sessions, generate your feedback, and secure and support the service for you. Reports you choose to share through a share link can be viewed by anyone who has the link until you revoke it.

You can stop using Englio and delete your account at any time. We may suspend or close an account that breaks these terms or the law, or that puts other users or the service at risk; we will tell you why unless the law or the safety of others prevents it. If we close your account for a reason other than your breach, you can ask for a refund of the unused part of what you paid, which we handle under the refund policy.

We work to keep Englio available and accurate, but the service is provided "as is" and "as available". Voice sessions depend on your device, microphone and connection and on third-party speech and AI providers, and features, tutors or languages may change. If a paid session fails because of a fault on our side, write to us with the session details and we will look into it.

To the extent the law allows, we are not liable for indirect or consequential losses, including any exam result, interview, application or admission outcome, or loss of opportunity. Our total liability to you for any claim about the service is limited to the amount you paid us in the three months before the claim arose. Nothing in these terms excludes liability that cannot be excluded under Indian law.

If you use Englio in breach of these terms or the law, and a third party makes a claim against us because of it, you agree to compensate us for the reasonable losses and costs that result, to the extent the law allows.

These terms are governed by the laws of India. Please write to support@englio.in first so we can try to resolve any dispute quickly. If it is not resolved, the courts in India having jurisdiction over the matter will decide it. This does not affect your right to approach a consumer commission under the Consumer Protection Act, 2019.

Our Grievance Officer can be reached at support@englio.in (subject line "Grievance"), Monday–Saturday, 10:00–18:00 IST. We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it, as the Consumer Protection (E-Commerce) Rules, 2020 require. Privacy complaints are handled as set out in the privacy policy.

We may update these terms as the service changes. We will post the new version here with a new date and, for material changes, tell you in the app before they apply. Continuing to use Englio after that means you accept the updated terms. A change never alters the terms of a period or pack you have already paid for.